Privacy Policy

Privacy Policy
Effective Date: 14 March 2012
Website: www.winternestsa.co.za
Email: winternest@gmail.com

At Winternest, we respect your privacy and are committed to protecting your personal information in accordance with South African privacy laws, including the Protection of Personal Information Act (POPIA).

1. Information We Collect

When you visit our website or make a purchase, we may collect the following personal information:

  • Full name

  • Email address

  • Shipping address

  • Contact number

  • Payment details (processed securely via our payment gateway provider)

  • IP address and browsing behavior (via cookies)

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate order updates or respond to queries

  • Improve your shopping experience

  • Send promotional emails (only if you’ve opted in)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with trusted third parties who help us operate our business, such as:

  • Courier and logistics partners

  • Secure payment processors

  • Marketing service providers (only if you have opted in)

These partners are bound by confidentiality and data protection agreements.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and understand user behavior. You can modify your browser settings to block cookies, though some features may not function properly.

5. Your Rights

Under POPIA, you have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent at any time

  • Lodge a complaint with the Information Regulator

To exercise your rights or request any changes, please contact us at winternest@gmail.com.

6. Data Security

We implement industry-standard measures to protect your data from loss, misuse, or unauthorized access. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
📧 winternest@gmail.com
🌐 www.winternestsa.co.za